Avoid the waiting room and get care from home with UHS Virtual Walk-In. This service connects you with UHS physicians and advanced practice providers via phone, tablet or computer to treat common ailments like headaches, minor muscle strains, lingering coughs or fevers. Providers can guide home care and send prescriptions to your pharmacy if needed.
Visiting the UHS Virtual Walk-In is simple. Providers are available seven days a week from 8:00 a.m. to 5:00 p.m. Providers assess symptoms, offer treatment advice and, if necessary, refer patients for in-person care with a primary care provider, specialist or the emergency department.
“It’s a full medical visit,” said Sean Dolan, system program manager for Virtual Healthcare and Digital Transformation, UHS. “If a higher level of care is needed, such as imaging or lab work, the provider makes the referral.”
Convenient and timesaving
“One great feature is the estimated wait time displayed when you log in,” Mr. Dolan said. “Often, it’s under 8–10 minutes. Patients can also compare this to wait times at in-person clinics.”
Beyond convenience, patient feedback highlights satisfaction. In a recent survey, all respondents who rated their experience gave the virtual service an 8, 9, or 10 out of 10. Patients praised:
- Comfort from home
- Quick provider response
- Attentive and thorough providers
- Easy scheduling with minimal wait time
- Compassionate care
Adding Virtual Healthcare to the School Day
No parent wants a call saying their child is at the school nurse’s office. But now, thanks to the UHS Virtual Walk-In, that call is a little easier for families at local schools. Parents of students at Binghamton City School District, Hancock Central School District, Harpursville Central School District and Susquehanna Valley Central School District can now stay informed and involved with their child’s care with little disruption to their day.
“If a school nurse believes a student could benefit from a virtual visit, they can connect with a UHS provider,” Mr. Dolan explained. “We can loop in the parent or guardian on a three-way video call.”
For nonemergency cases, this keeps kids in school while ensuring they receive care. If medication is needed, UHS providers can prescribe it to be administered by the school nurse with parental consent.
“Parents prioritize their child’s health,” Mr. Dolan said. “If they can jump on a five-minute video call, they do. If they need to wait until lunch, we schedule the visit for when they’re available. Providers can guide self-care and send prescriptions to your pharmacy if needed.”
LEARN MORE
Start your virtual walk-in appointment today. Click here, then select “Start Your Visit Now” to begin a virtual appointment.
